POLICY

PAYMENT & CANCELLATION POLICY

🧾 Payment
  • Credit Card payments are collected by our trusted partners acting as authorized agents. The domain where you enter and process your payment is owned and operated safely.

💰 All payments are due upon receipt to confirm your wonderful trip with us! If payment is declined or canceled after services, our partners have the right to resolve accordingly.

 

🎟 Any Optional activities like museum rooms or sites require extra tickets purchased directly. Let me know during booking if you’d like assistance!

👥 Cancellation Policy (Regular Tours)
  • Cancel at least 48 hours in advance for a full refund. No refund for groups over 10 without advance payment.

✈ Cancellation Policy (With Travel)

Send cancellation in writing. Losses are:

40 days out – 6% fees
30-15 days – 25% loses
14-7 days – 50% loses
7-4 days – 75% loses
3-1 days – 100% loses

 

🚨 Flights may incur change/cancel fees per airline policies.

 

💰 Refunds by original payment method. No-shows not eligible.

 

💰 Tipping appreciate good service – not obligated.

 

🆘 Contact us immediately with any concerns. Email our Chairman as last resort. Complaints after may limit resolution options.

 

👍 Accepting confirms agreement to our caring conditions.

 

🛏 Accommodations generally twin rooms. Singles extra. Subject to availability.

 

✈ Flights details estimates. Adjustments may cost more. International best from departure point. Transfers handled through secure bank transfer.

 

👥 Children rates – 0-1 free, 2-5 25%, 6-11.99 50%, 12+ adult. Flights may have additional fees. Sightseeing 0-5 free, 6-11 50%, 12+ adul

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es_COSpanish (Colombia)